SUPPORT AI KIT
Support AI Kit turns your FAQ, docs and old chat history into a Telegram support agent. It answers what it knows, escalates what it does not, and never tells a customer to clear the cache twice.
WHAT'S INSIDE
- RAG over your docs: markdown, PDF, Notion export
- Confidence-based escalation to a human operator
- Conversation memory per user, 30-day window
- Analytics: resolved rate, top questions, gaps report
- Works with OpenAI or any compatible API endpoint
HOW TO INSTALL
- Unzip and run the setup wizard: npm run setup
- Point it at your docs folder and bot token
- Deploy with the included Docker compose file
CHANGELOG
- 1.2.0 Gap analysis report, Notion importer
- 1.1.0 Human handoff flow rebuilt
- 1.0.0 Initial release